My recent episodes has not been updated on iHeartRadio

WSTS Radio's Avatar

WSTS Radio

22 Mar, 2014 03:04 PM

__________________________________
Dear Spreaker,

My recent episodes of my show "The Corner" on my station/account WSTS Radio has
not been updated on iHeart Radio. I contacted iHeartRadio and they mentioned
that their appears to be an issue with my RSS Feed and that I should contact you
guys regarding the matter.

Please see below the link to the show and let me know what the issues are as
soon as possible for my community of listeners have been expecting updates since
our approval for iHeartRadio.

http://www.spreaker.com/show/the-corner_1

> On March 21, 2014 at 12:35 PM iHeartRadio Support <[email blocked]>
> wrote:
>
> [iHeartRadio] <http://www.iheart.com/> Help FAQs
> <http://help.iheartradio.com/?utm_source=email&utm_medium=email&utm_content=portal&utm_campaign=reply>
>
>
>
> Fri, Mar 21, 2014 at 12:35 PM EDT
>
> Gareth, iHeartRadio Guru replied:
> Hello Nicole,
>
> Thanks for your patience while we reviewed your show. We would recommend
> re-uploading the episodes or reach out to Spreaker for assistance as it
> appears there may be some issues within your RSS feed. Please give this a try
> and let us know if you need further assistance afterwards.
>
> How was my reply?
> [It was great] <http://www.nicereply.com/iheartradio/21440050/326667?s=10>
> [It was okay] <http://www.nicereply.com/iheartradio/21440050/326667?s=5>
> [It needs some work]
> <http://www.nicereply.com/iheartradio/21440050/326667?s=1>
>
>
> Wed, Mar 19, 2014 at 08:42 AM EDT
>
> Gareth, iHeartRadio Guru replied:
> Hello Nicole,
>
> Thanks for your response. I'll get this passed along to our Spreaker teams
> for review so that we can get your episodes added. Let us know if you have any
> other questions during this time!
>
>
> Tue, Mar 18, 2014 at 09:54 AM EDT
>
> Nicole Harrison wrote:
>
>
>
> Tue, Mar 18, 2014 at 08:10 AM EDT
>
> Gareth, iHeartRadio Guru replied:
> Hello Nicole,
>
> Thank you for your message. I apologize for the delay in receiving a
> response. We would be glad to look into this for you. However, I have
> attempted to locate your show within Spreaker itself, but it appears the link
> you have provided does not lead to your show, or your profile within Spreaker
> no longer exists. Could you possibly provide us with another link to your
> Spreaker show page? I was able to locate your information within iHeartRadio,
> but as you have stated, this may be incomplete. I look forward to your next
> message and I'm confident we can have this issue resolved.
>
>
> Sun, Mar 16, 2014 at 02:59 PM EDT
>
> Nicole Harrison ([email blocked]) wrote:
> I recently was approved to have my Spreaker podcast "The Corner" on
> iHeartRadio. Out of the 8 episodes, only 3 episode appear. I recently
> published an epiosde and it was not update.
>
> My podcast is titled "The Corner" www.spreaker.com/shows/the_corner_1
>
> RSS Feed: http://www.spreaker.com/show/1082940/episodes/feed
>
>
>
>
> We believe there's a radio station playing the perfect music to make any
> moment in life better! Millions of Songs. Thousands of Stations. One Free App.
>
>
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>
> iHeartRadio © 2014
> 32 Avenue of the Americas
> New York, NY 10013
>
> Case #326667
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>

  1. Support Staff 1 Posted by Marco on 24 Mar, 2014 05:25 PM

    Marco's Avatar

    Hello,

    I checked our RSS feed and I can't see any issue related to your latest episode "Ep 9: Journey to South Africa w/ Ashley". I'm directly writing to iHeartRadio to get more information about the issue, cause I can't find it.

    Thanks for your patience,
    Marco

  2. Support Staff 2 Posted by Marco on 24 Mar, 2014 05:33 PM

    Marco's Avatar

    I just got the following reply from iHeartRadio:

    I believe the Talk Ingestion issue is being currently diagnosed (it is affecting more than just Spreaker data loading). It may have been related to a network failure over the weekend where a switch or firewall blew up and did not fail over correctly.

    I'll keep you posted,
    Marco

  3. Support Staff 3 Posted by Marco on 25 Mar, 2014 06:34 AM

    Marco's Avatar

    Hi,
    iHeartRadio reported that the issue should be fixed on their side now. May you check if your episodes have been successfully published now?

    Thank you,
    Marco

  4. 4 Posted by WSTS Radio on 25 Mar, 2014 08:51 PM

    WSTS Radio's Avatar

    No it has not updated. Only three out of the 9 shows have been published to
    iHeartRadio. Could it be a file size/type issue?

  5. Support Staff 5 Posted by Marco on 26 Mar, 2014 05:53 AM

    Marco's Avatar

    It should not be an issue related to the file size/type.

    I just sent another email to iHeartRadio to ask them to check what's going on. I'll keep you updated.

    Marco

  6. 6 Posted by WSTS Radio on 27 Mar, 2014 02:57 AM

    WSTS Radio's Avatar

    Thank you Marco.

  7. 7 Posted by WSTS Radio on 27 Mar, 2014 03:00 AM

    WSTS Radio's Avatar

    Just checked the site and everything seems to be updated and working probably.
     Thank you.

  8. Marco closed this discussion on 27 Mar, 2014 07:17 AM.

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