MY ACCOUNT

Giles, Keith's Avatar

Giles, Keith

27 Jun, 2016 03:42 PM

So, you lowered your minimum storage on my podcast account, and now you've frozen me out so I cannot download my podcasts to save them?

Gee...thanks?

My options are:
*Give you money
*Delete my podcasts
*Lose everything if I can't pay

Isn't this sort of like what hackers do when they steal your data and then ransom it back to you?

Is this your new business model?

That's sad.

Can I please have another option? Like, the courtesy to download - rather than delete forever - my podcasts before I cancel my account with your company and move over to another service that doesn't treat customers like this?

Thanks!
Keith

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  1. Support Staff 1 Posted by Customer Suppor... on 28 Jun, 2016 08:49 AM

    Customer Support's Avatar

    Hi there,

    Thanks for your message! Starting as of yesterday, Spreaker's Free account now includes only 5 hours of audio storage space and 15 minute sessions of live broadcasting and recording time. Two announcements regarding the announcement were made via email these past few weeks.

    We know this is big change for our free users that may cause some difficulties. In all transparency, we can say that this is a necessary change for Spreaker that will keep it alive and going, and that will make way for the necessary changes that many users have been requesting. In order to help users like you out, we do have an offer going of 30% off of our On-Air Talent plan for 3 months, to ease you into a bigger plan. This offer will expire on July 1st.

    Do note that the inability to download your episodes once you've exceeded your audio storage limits has always been in place at Spreaker. This is something we also communicate in our Help section: https://www.spreaker.com/help/share-download?topic=help_share_downl...
    However, we are temporarily allowing you to download your content over the next few days so that you can get your audio files.

    Let me know if you'd like that coupon code, and if there's anything else we can help with right now, to assist you with the change.

    Best Regards,

    Anna

  2. Sergio La Rosa closed this discussion on 09 Nov, 2017 05:52 PM.

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