MY PLAN

FCEministries Prayer Radio's Avatar

FCEministries Prayer Radio

20 Oct, 2017 02:58 AM

Good day,
I am writing in regards to the deduction from our account. $1,199 was deducted from FCEM account(User # 6357752) for the annual payment of our plan. When we signed up for the station plan, it was a promotional plan with an annual payment of $499. We cannot afford the $1,199 charge and we would like the payment to be refunded and reversed to the payment plan of $499 and also for the plan to be reversed to Anchorman since this is what we can afford. Thank you,Festus Akindele

  1. Support Staff 1 Posted by Chiara on 20 Oct, 2017 09:34 AM

    Chiara's Avatar

    Hi,

    Thanks for your message. I can see that the renewal of your Pro plan was done before the end of the offer. So I can refund you the 50% of what you paid, which was the same amount of the discount you were using before.

    Then, if you wish to downgrade from the Station plan to the Anchorman, you'll first have to cancel your current subscription. You can do that here:
    http://www.spreaker.com/account/plan
    Then, wait for the billing cycle to end.

    Best Regards,

    Chiara

  2. Sergio La Rosa closed this discussion on 09 Nov, 2017 06:06 PM.

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